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Set up issues when you send, receive, or transfer money

Use this info to fix common issues in Google Pay when you:

• Transport or receive money.
• Add or transfer out money.

"Transaction cannot be completed" error

1. To make sure at that place are no bug with your business relationship, check pay.google.com for any Alerts .
2. Make certain that the proper noun and address in your Payment Profile settings matches the info on file with your bank or card issuer.
3. If your billing info matches, try the transaction again with a different payment method. Acquire how to add together another payment method.
4. Make sure the person you want to send money to doesn't have any issues with their business relationship.
5. If you still can't ship money, report the issue to our squad.

Can't ship money

Footstep ane: Check for issues with your account

1. Make certain that you send money with an eligible form of payment.
   • If you verified your identity, you tin pay with your Google Pay residual.
   • You tin't use credit cards to send coin.
2. Make certain that you accept enough balance with the form of payment yous want to send money from.
3. Check that yous haven't reached your sending limits. Learn more about Google Pay limits.
4. Make certain that you and the recipient have the new Google Pay app.
5. Cheque your payment methods:
   • If your payment method is associated with more than v Google Pay profiles: Y'all must remove one of them.
   • If y'all added more than 5 payment methods to your payments profile: You must remove one of them.

Tip: Make certain yous enter in the correct contact information. Y'all tin can't use Google Pay to send money to yourself.

Step two: Check if the recipient's account is eligible

Inquire the recipient to check that there are no issues with their business relationship. You tin send these instructions to the recipient:

• Check that your Google Pay account is agile and has no issues.
  • To make sure there are no bug with your account, check pay.google.com for any Alerts .
• Check that you lot installed the new Google Pay app.
• Cheque that you turned on the "Help friends find and pay you" setting.
  • If the recipient doesn't have the Google Pay app installed or the setting on, you lot can nevertheless ship them money. The recipient gets an email or text that explains how to download the app and complete the transaction.
• Check that they use a phone number in:
  • United States (Us)
  • Singapore (SG)
  • India (IN)
• Make certain that your business relationship is below the receiving limit of $25,000 USD.

If the recipient has any problems, have them contact us.

Tin't receive coin sent to you

• You don't have the new Google Pay app: If y'all don't have the app, yous can nevertheless claim the money within vii days. Cheque for a text or email with instructions on how to receive or claim money someone sent you lot.
• You didn't turn on the "Assist friends find and pay you" setting : If this setting is off, yous tin still claim the coin within 7 days. Check for a text or email with instructions on how to receive or claim money someone sent y'all.
• Y'all reached your limit for money in Google Pay: The full corporeality of coin allowed in Google Pay is $25,000 USD. Before you can receive more than coin, you must transfer coin out of Google Pay.
  • Learn more about Google Pay limits.
• Your sender is on the one-time Google Pay app: If so, for this transaction, you get an email with a merits push. To get the money, click the claim push and follow the on-screen instructions.

Can't transfer out money

1. Brand certain that you're trying to add coin with an eligible course of payment.
2. Bank check that you haven't reached your limits for calculation money. Learn more about Google Pay limits.
3. Make sure that the proper name and accost in your Payment Contour settings matches the info on file with your bank or bill of fare issuer.
   • If your billing info matches: Try the transaction once more with a different payment method.
4. Check your payment method.
   • If your payment method is associated with more than 5 Google Pay profiles: Yous must remove ane of them.
   • If y'all added more than v payment methods to your payments profile: You must remove one of them.

If y'all still can't transfer out your money in Google Pay, study the issue with our team.

Tin can't add together money

Awaiting or delayed transactions

Tip: Delays can occur when you lot transport money through a banking concern account. For faster transfers, yous can use a debit card or your Google Pay balance.

imitation

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Source: https://support.google.com/googlepay/answer/10195321?hl=en

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